Hello,
I return to the thread about the failures and attention of Abbott :
The last sensor gave me very fat failures on the days nine, ten and eleven of use, and also on that day I was taking off almost everything, so I took it off and sent an email with the mistakes.They called me on the phone because for the incidence they need to talk to you, they told me.As I did not see the call, they sent me mail, and I have called today: they have very good customer service, although the device has many failures, even if it is frustrating that, as @"sigsauer" says, "the free is for whatis".Yes, sometimes it moves me, but it is part of life that dynamicity and impossibility of controlling everything.
What can we do then if we use it?Call to say what fails and how and when.And to claim one if necessary.
Because?Because that results in better investigations (at our expense, true, but does it interest us or not?).Because in general they serve very well both by mail and by phone, they explain and listen.And because it is also possible in some cases that replenish the sensor and even the reader.
In the case of my last incidence, they will send me a new sensor for two things: because a capillary measure was in hiccum while that of the free marked 116 with oblique arrow down, and because the sensor took off.In addition, they will send me a new reader, because a tactile test has failed.
I have read that some also take you to respond sometimes the reader ;Well, call and decide, because that can also make erroneous measures in several sensors.
Yes, although sometimes the mercantilist theme is angry, at least I am seeing an attempt to improve Abbott.Of course, if something that convinces me more and I can, I will change it.But for now what I can do is register the incidents and ask for replacement, because there is not the thing to lose so much money that it is difficult to get.
The last sensor that replaced me was within the acceptable ranges (according to their tables) of error, but I told them that those ranges in the case of the measures that I facilitated were dangerous.The person who attended me had no permission to send me a new sensor, but it happened to the "superiors."After a couple of weeks I got a new sensor.
ciao