martam said:
problems with my orders, dated 13-11-2017 and date 11/22/2017
My orders do not arrive, and they do not know where they are, or when they will arrive, they believe that this week is possible.That is the only answer they give me, they don't know.Come on, they give me long
Mysteriously, for a warehouse failure, just the two days that I have made my orders, one on 13.11.2017 and 22.11.2017 Just those days there has been a problem in the warehouse,
You don't know when the sensors will arrive, orders 18 days before I needed.11/13/2017.
When I speak to the client on November 22, they indicate that there has been a problem with the warehouse, on November 11-12, and that it is already fixed and that the order will soon be released.They guarantee that the problem is already fixed and that there is no problem if I make more orders.
In anticipation that this first order is delayed, I request another on the 22nd 11th.2017.
On 23.11.2017 I receive an email indicating that the request on 11/13/2017.It has left the warehouse and that the date provided with November 27 (on 27.2017 I do not receive anything.) Upon seeing the state of the shipment indicates that on date on 01-22-2017 “Delivery problem to thesender".01-22-2017 18:16:00.Today it remains the same, that is, since last 22.112017 that Abbot receives the notification that there is a problem with my order, they do nothing and everything remains the same.
Yesterday, November 29, I call the customer service again and that is when they indicate, that also, look how chance, there has been an error in the Cop warehouse the order on the 22nd and they do not know when I will receive myTwo orders, who believe that this week, but do not know what is happening in the warehouse, the two orders of course are paid one for an amount of € 239 and another of € 120.
Of the order 11/2217.I have not even received the mail that it has been sent.
It is a shame to play with these things.We talk about a health problem.
If it is true, there have been problems those days (debatable) with the warehouse.Why don't they send my orders again, to get to me?Why are they still lost and do nothing effective to fix it?
Repealing the packages would be a solution.It is known that they will be attending to "other preferential clients" and the others that we hold.
They use that we need, we will have to pass the Medtronic Minimed system, at the time we can.(In principle Medtronic cannot take new patients for Siseme Mnimed until January, due to lack of stock)
Today, November 30, the lie has been less, they have no longer told me that it is fixed is semimana, they say they want to have it fixed for next week but that they cannot guarantee it to me.
It is an abuse of power since the "package" is mine, and is paid, it is not normal that we do not have any access to the information of "lost and paid packages", and that we cannot monitor those shipments.
If the package is lost somewhere, maybe it compensates me to go looking for it.
The strip they are doing is immense, today we have to make the change of the sensor, and on the 4th day I go on a trip with my daughter abroad, and I will have to go without the sensors, because of insensitivity with the patients,They should have the decency at least, not lie to us and tell us that they are without stock or that they will not serve us, to organize us, but no, they take the money, they charge the interests of that money (we talk about a lot of moneyof many patients).And the patient who endures.
Does anyone know any way that we can unite all of those who are leaving us hanging to claim and that somehow.What is clear is that it is not a warehouse problem?
I remain the same request on the 13th and still this date that is December 2 has not arrived, we would have to report them.