Real conversations registered between a technical assistance service and users of computer equipment.
Case 1
Service technician: What computer do you have?
User: one white color with gray trim ...
Service technician: (silence) ...
Case 2
User: Hello!I can't get the CD from the player.
SERVICE TECHNICAL: Have you tried to tighten the button?
User: Yes, of course, it's like glued ..
Service technician: That doesn't sound good, I will take note.
User: No ... wait .... I hadn't put the CD ... it is still at the table ..., thanks.
Case 3
Service technician: Click on the 'Mi PC' icon, to the left of the screen.
User: Your left or my left?
Case 4
Service technician: Good morning, what can I help you?
User: Hello, I can't print.
Service Technician: Please click on 'Start' and ...
User: Listen, do not start with technicalities, I am not an expert in computers.Pussy!
case 5
User: Hello, good afternoon.Look, I can't print, every time I try, 'he is not a printer'.I have even taken the printer, I have placed it in front of the monitor but the computer still says that it cannot find it !!!!!
Case 6
User: I have problems printing in red.
Service technician: Do you have a color printer?
User: No, mine is white alone ...
Case 7
Service technician: What do you see in your monitor right now?
User: A teddy bear that my boyfriend bought me in Barcelona ...
Case 8
Service Technician: Now, press F8 ...
User: It doesn't work.
Service technician: Have you done it correctly?
User: Yes, I have pressed the lyrics f ...
Case 9
User: My keyboard does not want to work.
Service technician: Are you sure you are connected?
User: I don't know.I do not reach the back.
Service technician: take the keyboard and take ten steps back ..
User: Ok
Service technician: Does the keyboard continue with you?
User: Yes
Service technician: That means that the keyboard is not connected. Is there any other keyboard?
User: Yes, there is another here.Huy, .... This does work !!!
Case 10
Service Technician: Your password is 'A' lowercase from Andenger, v capital of Victor, number 7 ...
User: 7 in the upper or lower case?
Case 11
User: I can't connect to the Internet, key error appears.
Service technician: Are you sure you are using the correct password?
User: Yes, I'm sure, I saw my husband write it.
Service technician: Can you tell me what the password was?
User: 5 Asterisks.
Case 12
User: I have a serious problem.A friend put a screen protector, but every time I move the mouse the protector disappears ...
Case 13
User: I can't find the icon to open the word.
Service technician: Look on the desktop.What do you see there?
User: Many papers and my bag ...
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