I am from Asturias, and in the Concino Health Center (Vallobín) they do not give preferential access to diabetics, and this is where I put a claim to the Primary Care Management, for the unfortunate response I received from a nurse, the management hasAnswer to my claim with arguments that do not respond or echo the essence of my claim that is (prioritize attention for the diabetic), so I have responded as follows:
On January 10, 2011, I issue a response to the claim made by me, to which I want to respond in the following sense:
1st My claim does not intend to question or demand the hourly accuracy in the previous appointment.
2 It is true that they should be organized, in times and numbers of patients.(And at this point my claim, the only thing they intend is that within this context, the patient's pathologies are taken into account (in the case that originates the diabetic patient claim, 79 that comes without being able to put the necessary dose of insuliafor needing to fast to the extinguishing of blood, and without applying the morning dose of insulin (with potential risk of hypoglycemia)
3rd I did not intend at any time that it was considered an urgency, if the professional, when transmitting the diabetics condition, took into account based on such a condition to prioritize their attention.(Situation that when making the next call of calls after communicating that my mother was a diabetic, the person in charge if he asked who was the diabetic person to pass first) extreme that I collect in the claim and manifest my gratitude..
4º. It is not the delay in the rhythm of the citations that originates my complaint, I understand that there are situations that can break the established rhythms (as was the case that originated that day the delay; the attention to a girl who did not find their veinAnd the extraction made them difficult, I don't think that anyone question the matter)
5th At no time do I say that the language used by the professional XXXXXXXX, was offensive, if I express that his answer bothers me ("like both others"), because as a professional, it does not seem correct.If the answer had given me an administrative assistant, I would not have made this claim or complaint.
6º My goal is to arouse awareness, and ask that a prioritization protocol be applied (which I think should exist if there is no longer due to diabetic people.
Greetings, cordial.
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