[[NO-TRANS]]Desastre con los sensores Freestyle libre

I wanted to share my experience in case someone else is experiencing the same thing.

I have contacted Abbott Diabetes Care because I am having problems with the sensor.The answer they gave me is that the problem is due to the fact that the application is not updated for my mobile phone and that, at the moment, they have no plans to update it.The only alternative they offer me is to send me a list of compatible phones.

What bothers me the most is that this same situation already happened to me about a year and a half ago.On that occasion they told me that I had to change my phone, and I ended up going from a Samsung A54 5G to a Samsung S24 5G.Now I run into the same problem again.

Changing phones every time they stop providing support is not a solution.We are talking about devices that cost close to €1,000, and it is not something that most people can do overnight.

In my case, I also have type 3 diabetes and I need very strict glucose control because I suffer very pronounced drops.That the sensor stops working correctly is not a simple annoyance, but a problem that directly affects my safety.

The feeling I am left with is that Abbott offers very good words, but few real solutions.If the only answer is "change your phone", I think something is wrong.I expected greater engagement with users, especially when we depend on these devices to manage a chronic illness.

Hello @juanen_

In my case I already have 4 sensors from the same batch with problems: 3 of them were constantly disconnected and one on the second day started with the reading pause error until the error that the sensor reached the end of its life came out (despite which it continued to work).

I sent an email to Abbott to comment on it, identifying the batch number, without claiming anything or asking for explanations, simply in case they have to evaluate this batch to take measures such as withdrawing it or whatever.Wow, my intention was to inform you for your interest.

The response was a shitty response.The same as in your case, they gave me a list with the compatibility of devices and operating systems without even asking me which one was mine.

I think the worst of all, more than a defective batch, is that the treatment of patient care (not customer) is regrettable.

Does anyone have experience raising these issues to the corresponding health department?Or the AEMPS?

[[NO-TRANS]]

@pva91 dijo:

Hola @juanen_ 

En mi caso llevo ya 4 sensores de un mismo lote con problemas: 3 de ellos se desconectaban constantemente y uno al segundo día empezó con el error de lectura en pausa hasta que salió el error de que el sensor llegó al final de su vida (pese a lo cual siguió funcionando).

Mandé un mail a Abbott para comentarlo, identificando el número de lote, sin reclamar nada ni pedir explicaciones, simplemente por si tienen que evaluar este lote para tomar medidas como retirarlo o lo que sea. Vaya, que mi intención fue informarlos por su interés.

La respuesta fue una respuesta de mierda. Lo mismo que en tu caso, me pasaron un listado con la compatibilidad de dispositivos y sistemas operativos sin ni siquiera preguntarme cuál era el mío.

Creo que lo peor de todo, más que algún lote defectuoso, es que el trato de atención al paciente (que no cliente) es lamentable.

Alguien tiene experiencia elevando estos temas a la consejería de salud correspondiente? O a la AEMPS?

Es lo que suele pasar cuando omiten las quejas, recomendaciones, sugerencias de los pacientes porqué se ven con ventaja (concesión de Sanidad) respecto a la competencia. Cuando pierdes eso y la competencia te come la tostada cómo les está pasando con dexcom al ganar la concesión ya no les interesa ser atentos y amables. Espero que sigan saliendo más sensores en el mercado y sanidad los valore para que los pacientes podamos beneficiarnos de lo mejor y más fiable. 

Por mi parte, que se joda abbot lo tiene bien merecido por ignorar a los usuarios de sus sensores, que llevan ya tiempo reportando errores, sin dar solución, tan solo cambiar el sensor (faltaría más), pero sin garantizar que volviera a fallar, porque para ellos el fallo siempre se debe al dispositivo móvil del usuario.