LibreLink has deleted my data

Hello everyone!This morning I woke up with a message saying that the sensor has exhausted and replaced it (I put it new yesterday).However, in the glucometer if it works.I have reinstalled the app and I have been erased everything I have no previous data.How can I solve this?I am new.

Thank you all !!!

Something similar happened to me but not with the sensor but with the alarms, and I uninstalled the application of the mobile and again installed it, but I lost the previous data, I think that cannot be recovered, unless you have the freeviewActivated so that your doctor can see the measurements and have it before, I don't know how that is doing exactly.You can call Abbot anyway, saying what happened to you, to see if you can recover in some way.It gave me more or less the same because I had been using the free for a short time.

Ok, then I will call Abbot to see if they give me a solution, thank you very much !!

Try to register on the FreeView platform.There all the records of your sensor are saved.What I do not know is whether from the moment you register or those of before.In any case, it will help you again.

Good morning Silvia.At the moment Abbott does not a solution for the loss of data and that there are already enough complaints for that reason.If you are registered and configure it to send the data to your specialist, as you have already told you, the data will be saved on the web but if not .... I have been using it since the end of October and the day before yesterday, to solve a problemWith the alarms I uninstalled and again installed ... the problem was solved but the data ... flew

That happened to me but without erasing the application or eliminating it, not even cleaning the cache.Simply putting the new sensor, it has made me 13 14, we are going as if I had installed it as new, it has asked me again to log in, accept all the terms of the Bla Bla Bla service and I have lost all the previous data.Anyway ... how do you say, lucky had freeview

It is also true that with the previous sensor I changed from Diabox to XDrip but not matched and I don't know if it will have something to do.

Another rare thing is that before I let me put rations at intervals of 0.5 and now I only leave me with whole ... but I have not accepted any update of the application or anything at all and already happened to call them because they put me the headCrazy, always pulling balls out that the error is never yours.In the end....