ABBOTT free freestyle problems

@Azy

Be careful what second -hand purchases and look to see if they give you the sensor 1 or the free 2. I do not know what reader you will have.Look at the topic in the free freestyle forum: everything you need to know and other related topics

On the Abbott page look at the videos and instructions

Thank you so much.I also have problems with the Abbott page.What page do you get to make orders?

@Azy
I did (on the German page) but I no longer use Abbott.

Maybe there are problems on the Abbott server.But remember everything has to come.Sensor and applicator in a single -use box!

All the best

Good, I think this must be old, but the first three sensors have been defective, I don't know if it will be a defective game that I have been provided with insurance.The first lasted me 12 days, the second two and the third six.
I do not understand what can happen, the three makes me an exhausted sensor without reaching 14 days.
Abott dos has already sent me, and tomorrow I have to ask for the third.I have not yet used these new ones, the third was part of the game of six that the insurance provided me.
It begins to be ashamed to call Abott, the truth is that I don't understand anything that can happen.

rear said:
at this time I am, in addition to very disappointed, quite angry and in full battle with Abbott, because I have tried to use free freestyle and it has not worked for me, I have not obtained anyReading with 3 different sensors: the 2 initial sensors failed and the third sensor (replacement) has not worked either.All were scanned correctly by the reader and waited 1 hour, but when I tried reading first a message of error of the sensor came and finally a message saying that I had to change the sensor.It happened 3 times with 3 different sensors.They insist on sending me new replacement sensors, but I do not want, because I simply do not trust this system and these failures generate anxiety.I also live in Gran Canaria and take an eternity to arrive orders.But they do not accept to return the money.

TMB has happened to me with several, not followed, but lately they give me a failure for no reason.I am also a little fed up but I have come to the conclusion that my body must go crazy to the sensors because what happens to me is that I put them on the night, the first measurements well, I am going to sleep and when I wake up to theThe next morning I get the mistake and I have to put another one.I do not understand why it is supposed to at night is the best moment.Although well, TMB has happened to put it during the day and that I begin to give the mistake to scan in 10 minutes until in one of these casca.

The truth, I am just as loss as you, but I really want them to work because I have become accustomed to them and I find it very comfortable.

Javiertierno said:
good, I think this must be old, but the first three sensors have been defective, I do not know if it will be a defective game that I have been provided with those of the insurance.The first lasted me 12 days, the second two and the third six.
I do not understand what can happen, the three makes me an exhausted sensor without reaching 14 days.
Abott dos has already sent me, and tomorrow I have to ask for the third.I have not yet used these new ones, the third was part of the game of six that the insurance provided me.
It begins to be ashamed to call Abott, the truth is that I don't understand anything that can happen.

Likewise, it has reached such an extent that I am ashamed to call, I don't understand why they can't do them well and now.

25mar2000 said:

re -o said:
at this time I am, in addition to very disappointed, quite angry and in full battle with Abbott, because I tried to useThe free freestyle and has not worked for me, I have not obtained any reading with 3 different sensors: the 2 initial sensors failed and the third sensor (replacement) has not worked either.All were scanned correctly by the reader and waited 1 hour, but when I tried reading first a message of error of the sensor came and finally a message saying that I had to change the sensor.It happened 3 times with 3 different sensors.They insist on sending me new replacement sensors, but I do not want, because I simply do not trust this system and these failures generate anxiety.I also live in Gran Canaria and take an eternity to arrive orders.But they do not accept to return the money.

TMB has happened to me with several, not followed, but lately they give me a failure for no reason.I am also a little fed up but I have come to the conclusion that my body must go crazy to the sensors because what happens to me is that I put them on the night, the first measurements well, I am going to sleep and when I wake up to theThe next morning I get the mistake and I have to put another one.I do not understand why it is supposed to at night is the best moment.Although well, TMB has happened to put it during the day and that I begin to give the mistake to scan in 10 minutes until in one of these casca.

The truth, I am just as loss as you, but I really want them to work because I have become accustomed to them and I find it very comfortable.

The truth is that I have had enough luck until now with the sensors.Only three or four have given me strange readings during the 3 or 4 days, and then they have started working well.At that time, it was a bit roll to have to return those days to the glucometer to make checks, but then they were fine.I imagine that it took longer to calibrate or something ...

Hello
All the sensors have more or less gone well, usually the glucometer marks 10-20 more, but this one that I have been in three days ago, gives me differences of 40-50 compared to LibreLink.

If I call Abbot, will the sensor replace me?What will they ask me?

They will ask you how many days you take it and if very few will tell you that you expect any more.
Keep the doubt that it is the glucometer that marks badly, if they tell you something that you have also checked in the pharmacy and the glucometer is OK.
They will try not to change it, but if you insist.

Today, I spent the whole night to less than 50 (I was actually 100), but at 7 it has taken a 42 to 122 jump in Diabox and FreeLink.At 8h that I have lifted, glucometer, freelink and diabox with differences of 10 and 20.
The sensor has taken it from Friday night so I'm going to see if it measures good today and the problem is solved.
Thanks, @isabelbota

Since that I started at the end of June, I had 2 Q have failed ..
This one is now the third and for 6 days no problem.
🤞A see if it reaches 14

rear said:

sigsauer said:
@"releo" pussy !!(with forgiveness) Well, I don't understand it, that it happens to you with 1 sensor, but that it happens to you with 3 different sensors, I only see that what fails is the "reader" or file x;The only thing I can advise you to rule out the reader is that you scan the sensor with the applications that exist for mobile phone, the ABBOTT officer (LibreLink) or the unofficial glymp or LIAPP because if with these they would work, it would be clear whereThere is the problem .-

Well, I do not intend to worry anyone, just try to understand what may be happening in my case.The reader is not, because the first sensor tried to use with LibreLink and failed.It was my initial idea, using LibreLink, but precisely as they failed they offered me and then sent the "official" reader.Nor did it work for me.That is, the result is the same with the reader and with LibreLink.Finally, from Abbott, they suggest that the problem is me, but I don't think I have telekinetic powers to influence electronics.I have been managing my type 1 diabetes and I have handled all kinds of gadgets without problems.I come from an era when the reactive strips had to be dry with a paper scarf and then compare the color with a palette of values.But I read in this forum things that make me think that this device is not yet very developed, because there are those who say that the sensor should be put when blood glucose is in a certain way, or that the sensor stopped working after several readings, I don't know... It seems to me a bit confusing for a device that is expensive.And Abbot's website says nothing about one moment or another of the day is better to put the sensor.In my left arm there is nothing (wrinkles, scars, moles, etc.) that prevents the sensor from getting into contact with the interstitial fluid.In fact, a continuous meter to do a study years ago at the hospital for 1 week and there were no problems.For what I read, it does not seem to me that what has happened to me is so weird.

Hello
It happened to me twice
They changed them twice and explained that it can happen.Then he never happened to me again and I have been using them for two years.

My daughter goes for the third, with the two first there were about 20 units of difference, but the latter measures exactly to her glucometer.
The second stopped working at 6 days, but spoke on the phone with Abbot and sent another by mail to home.
She is happy to have put it.

Antonimar, Regina ...... I was one of the first to use Freetyle, I left the nurse and with the door he touched me and fell.I kept laughing.Abbott has a very good customer service, it is more I still have the websites still invite me.I had problems with sensors, I took photos, of the reader, all well documented, images and never denied me changes. The reader brings a system to check that device.I made an excellent patch but I want to patented and last 14 days.Now I am with Dexcom for hypoglycemia for losses of consciousness.Do not forget images time (image), all documented, and email, nothing of whatsapp.Via telephone communication of the problem and ask immediately by mail or tell you the incidence number.It doesn't matter where you live, because I spent a few months and continued with them and arrived.And these devices change our lives, also life, because I have had hypos of 21, 30 or 40 and I have stayed Kao, unconscious and thanks to these technologies he gained quality of life, my daughter shares the readings and knows how I go.I hope the situation improves, I assure you that I had no problem, but documented, I keep every sensor packaging (for the serials) the time when it fails to capture with the mobile and voila.
I asked for help a week ago but nobody responded to Tresiba, I had many hypos, the sensor warned me and I did not sleep almost anything.I'm scare. A greeting to all of you 😉
Now do not forget the summer, make provision of everything because you already know that everything for and takes much more

Paula8890 said:
Antonimar, Regina ...... I was one of the first to use Freetyle, I left the nurse and with the door he touched me and fell.I kept laughing.Abbott has a very good customer service, it is more I still have the websites still invite me.I had problems with sensors, I took photos, of the reader, all well documented, images and never denied me changes. The reader brings a system to check that device.I made an excellent patch but I want to patented and last 14 days.Now I am with Dexcom for hypoglycemia for losses of consciousness.Do not forget images time (image), all documented, and email, nothing of whatsapp.Via telephone communication of the problem and ask immediately by mail or tell you the incidence number.It doesn't matter where you live, because I spent a few months and continued with them and arrived.And these devices change our lives, also life, because I have had hypos of 21, 30 or 40 and I have stayed Kao, unconscious and thanks to these technologies he gained quality of life, my daughter shares the readings and knows how I go.I hope the situation improves, I assure you that I had no problem, but documented, I keep every sensor packaging (for the serials) the time when it fails to capture with the mobile and voila.
I asked for help a week ago but nobody responded to Tresiba, I had many hypos, the sensor warned me and I did not sleep almost anything.I'm scare. A greeting to all of you 😉
Now do not forget the summer, make provision of everything because you already know that everything for and takes much more

Well, I have done like you, keep everything and use the mail but do not want, they answer what you call.You call and there is usually no problem but you have to do it by TFNO.

@Paula8890, my daughter has been with Tresiba for two weeks, the first two days very well, but then began to go down, especially at night, and had to reduce dose.It started with 17 units and now it goes for 13, and you may have to lower another.Before I used 21 of Lantus.,,, but it is better with threeiba, the Lantus fell a bit short.

rear said:
at this time I am, in addition to very disappointed, quite angry and in full battle with Abbott, because I have tried to use free freestyle and it has not worked for me, I have not obtained anyReading with 3 different sensors: the 2 initial sensors failed and the third sensor (replacement) has not worked either.All were scanned correctly by the reader and waited 1 hour, but when I tried reading first a message of error of the sensor came and finally a message saying that I had to change the sensor.It happened 3 times with 3 different sensors.They insist on sending me new replacement sensors, but I do not want, because I simply do not trust this system and these failures generate anxiety.I also live in Gran Canaria and take an eternity to arrive orders.But they do not accept to return the money.

I am also very angry with Abbott.
They put a test sensor and everything perfect, so I decided to change to this method.
With my first sensor I made me 300 with the sensor and climbing and in blood marked me 190, a quite large difference one day after another, when I saw that I had 3 days and that it continued the same (marking with 90/100 difference)I called Abbott and they offered me another sensor.
The second sensor all good, good readings and good experience.
With the third I put it on January 6 and on the 11th I made me exhausted, I missed me because the day before it made me left 10 days, I have called and they have told me again that they give me another, evenThere everything is fine.
On the 11th I decided to let my arms rest and put the sensor after dinner, something I did, I put on the sensor I waited for the time that the application asks for and scanned.In that scan I told me that I could not take readings that awaited me 10 minutes, I waited 15 and at 15 minutes he told me to take off my sensor and place another new one ...
The truth is that I have 4 sensors + the test and only the test and 1 of 4 did well and it starts to seem a little mess, because you fail two sensors in the same day ...
PS: I use free freestyle 2

sigsauer said:
@"re -re -"Blockquote>

I have 4 and 3 have been defective and one of the defective ones placed a specialist, so nothing to do, I think the same is for the model because there are many people saying that the free freestyle 2 is giving failures ...

evacaru1 said:

sigsauer said:
@"re -re -"You put etc etc, you place it well ..?

I have used 12 sensors, of which 4 have failed or given erroneous readings.It is not a reliable system.Abbott sometimes responds and sometimes not.When I wear a sensor, I verify the readings several times contrasting with a reagent.It is a pity that they do not improve the reliability of this product.
I have 4 and 3 have been defective and one of the defective ones placed a specialist, so nothing to do, I think the same is for the model because there are many people saying that the free freestyle 2 is giving failures ...