APP LibreLink continuous connection failures

Good morning, I have recently started using the FreeLink app on the mobile, same type of connection ... nor even scanning to check glucose I skip the hypoglycemia and hyper ...capillary ...
I also tried with Diabox but I always appear NFC mode ... I mean that it doesn't work ..

Can anyone advise me what to do?I will have to use the meter again instead of the mobile that at least warns in the hyper and hypo ...
Thank you!

Hello, the same thing happens to me.I already went from fighting Com Abbot, but if it happens to me, for my part, I will pass the incidence to the laboratory

I also carry two sensors, losing the connection.He spends a lot of battery trying to link and does not warn of hypoglycemia.I don't know if they have played the application again or it is another lot of bad sensors.
I have been with the signal loss alarm off years, if you don't go crazy.

Well, I am going to put another claim to info.diabetes.spain@abbott.com, OIAC health, with whom it has signed a national financing contract (no case, they refer you to the CCAA), to the Sipad del Sergas proxectLocate on the privacy policy of diabetic control through app), to who.santiago@sergas, complaints and claims of Sergas, which usually always has full mailbox.I am from Galicia, I depend on Sergas.It is very heavy to make Cobaya for a laboratory.

Do you have iOS or Android?They have told me that if you have iPhone and connect more than one device by Bluetooth the sensor is disconnected, that you can only connect the sensor (small chestnut) and forget about helmets, car key, etc.

@Ensalada, look at everything I connect on the iPhone

Well, I put on a sensor on Monday and nothing, which did not hook, disconnected as it scanned and therefore Diabox did not go either.
Yesterday he gave me to restart the mobile and since then perfect, they connected free and diabox and all ok.Less bad.

Since the last update to me it is continuously disconnected, and yes, it is true that restarting the phone hooks a while ... but in my case, it lasts a short time and gets back again.

Every time they touch the application.I carry three sensors that lose the signal continuously.
I don't know why they don't solve it.

I without problems
I have updated Android, and when restarting without problems, matches the Bluetooth automatically.FreeLink does not use it, I don't know those you use alarms whether it goes.
Of course, Diabox tells me when "This the latest version", which I already know.He must leave since the server fell and they were picked up.

Hello

Today Diabox m stop working and I have activated the permits so that free, it is continuous, and nothing, it does not go, a signal lost all the time.Alarms tells me not available.

I have turned off mobile, turned off and on Bluetooth and nothing either.

I have nearby devices and notifications.

Can someone help me?

What can I do to connect?

I think it's because of Bluetooth.

DESISTS DIABOX and install again, but neither connect the Bluetooth.

Porfi, someone who throws me a little hand.

If you have many days of sensor, the only option is to disappoint freelink and install it again, even if you will lose all the history.And you must remember user and password.

If you have a few days there is another option is to replace the sensor and usually also work again.

Yesterday start sensor, I will try to uninstall freelink.

The data that is lost imagine that they are also lost in Libreview, right?

In continuous I have used it little, and I lost signal, but it is never a signal.

And on top, freelink m measures 50 below.

Thank you

In Libreview the data is maintained although uninstal the app.

The freeview password is the same as FreeLink ???

I remember the password.

User???Is the mail ???

If it is usually email

It happened to me with the sensor I just changed.I was already desperate, of a bad milk ... I called Abbott and they didn't know how to tell me after a thousand hours, they decided that they sent me another.

I put myself to Caciplare and had several cowards matched by Bluetooth although the majority were to have used them once.I removed everything I didn't use, restart and nothing.I removed some helmets that do not go very well, I restarted again and disappeared the problem, the sensor like silk until the last day 🤷🏻‍♀️🤷🏻‍♀️ I called Abbott again so that they would not send me the sensor and tell them the experience in case I could help someone but I think they did not pay much attention to me ... what I know ... the same was pure chance ... but to try ... I hope you have you/