Hello.
Today as on other occasions, I have changed the sensor after 14 days.
I wear the new sensor, and after 60 minutes, scan with the free freeyle 2 of Abbott, and then with the mobile app, after 60 minutes it tells me that the sensor does not work and that I have to replace it.
When replacing it with another, and following the steps to restart it, it tells me that I have to create a new account, and following the steps that I ask me, I cannot install it by maintaining the previous levels of levels or means, etc.
He asks me for new passwords, I put them, he tells me that they are not correct, I put it several times, and it is impossible, it does not matter what he asks for;capital, lowercase, signs, and numbers.
I call technical support, the lady tells me all the time (that lack of professionalism of the person who has attended me) puts a new password, with numbers, letters, and what she asks, and tells her what she tells her, she followsWith the same, telling me that if it doesn't work for me to call again.
A disasterHas it happened to you?
How can I continue maintaining the same previous data?
Forgive, I don't know if I have explained well.
Thank you!