Free sensor 3 fault and in Abbott they tease me

Good to all,

At the moment I am in a claim process with Abbott for the malfunction of the new free freeyle sensors 3.

All free sensors are failing me (there are lagoons of periods in which it does not give information) and instead of worrying about collecting information, they answer me with false excuses and absurd assumptions.I will show the data, I will explain my calls to Att.To the client and the answer that Rodrigo Díaz has sent me by Mail, without any expert having contacted me to be interested in what is happening.

In fact they tell me that if I have any more questions, to contact Att.to the client.At the moment I have responded in a hard mail, to see if they change their attitude.

Greetings

@felinol, are they worse than the 2?The differences with the capillary are greater?
Are you buying them?
Can't you scan with the mobile like 2?

Hello Regina.

Free 3 In principle is much better than the 2 in terms of technology, smaller and discreet, it is more fixed to the arm, you do not have to make NFC scans (the NFC is still necessary for the implementation of the sensor, something absurdWell, not all mobiles have NFC and the beginning could have been made by normal Bluetooth connection).Now with the 3 you do not have to be pending to scan in less than 8 hours to not lose information, everything is saved by Bluetooth, the precision apparently is similar to 2, and when you open the app you see the complete graph without having to walk scanning.

But I have failed me I think 3 of the 4 that I have used so far, sometimes it does not show you the information of the last x hours.For example, all last night from 0h to 10h I have no data, and after another long call of 46 minutes to customer service, they ask me to pass the screenshots of the APP failures.I send you this info that they request me for mail, and an uncle of the company Abbott answers, saying that if they can be various reasons, that if sweat, that if it takes off or moves and there is loss of contact with the interstitial fluid, and othersreasons, which are absurd assumptions, because in addition to those situations have not been given, when you open the app that the data is seen and the graph is recorded from that moment.Whenever that fails that happens to me.It is as if the sensor thinks that he has already sent the info to the movement and does not send it again.It is a carafal failure, first basic computer science, and for type 1 diabetics I think it is a very serious failure.And yet no Abbott specialist has contacted me to try to analyze the problem of these sensors, which is very clear, is inadmissible.

That in addition to having ignored my request for partial reimbursement or restitution of a sensor when I already carry with these accumulated sensors dozens of holes and failures, the last of them about 10 hours.That is, I keep paying my 60 euros every 14 days for a product that does not work well.

Anyway, we will continue to insist while they fail.I do not understand this passive attitude of Abbott, with how scrupulous they are with customer service.

Greetings.

@felinol, thanks for all the information, I do not know how they take out a sensor that has those failures, they will have to correct it if they want to make it profitable, because it is not worth a big thing. If you have those transmission cuts then it does not work as a continuous meter.
I hope you recover other sensors or return your money.And correct the system.
All the best.

@felinol, I have seen on the Abbott website that they continue to sell the free 2 to € 54.45.
Buy the free 2 and use Diabox to have continuous monitoring.

They have launched free 3 but I think they are also serving them to collect user data and run.

ruthbia said:
@felinol, I have seen on the Abbott website that they continue to sell the free 2 to € 54.45.
Buy the free 2 and use Diabox to have continuous monitoring.

They have launched free 3 but I think they are also serving them to collect user data and correction.

It is the same price as € 6, with VAT 60

Indeed, 2 and 3.

At the moment the 3 is doing half well and it is worth it (the advantages with respect to the 2 seem to me to compensate for the inconveniences), but there are small errors, that for certain diabetics (type 1 especially) they can be more serious.

When I have occasion I explain what happens in detail, I think that the failure that these sensors have could occur with mobile phones that sometimes lose execution in the background and the sensor thinks that the information has sent and does not try again.The problem of executions in the background that stop working for battery management or memory, is a typical problem of the Huawei, and although there is an option in the adjustments to give priority to certain apps, I think it sometimes does not do it well.

But that an app in the background stops working should not be an excuse or reason for the chip information not to be sent, if there is absence of data in the app there should be reintents.

I just received another mail (now from Ester Caballero) in which they tell me to contact you if I am not satisfied with their last answer.Incomprehensible.

@felinol the same reduces the list of phones compatible with free 3.