Banner
{'en': 'Freestyle free orders delay', 'es': 'Retraso en pedidos freestyle libre'} Image

Freestyle free orders delay

sarotisima's profile photo   03/08/2018 10:51 a.m.

Hello, everyone.

I made an order of 8 sensors on February 14.

My question is as follows, the order status makes me collected delivery period of 5 to 7 working days.I write to Abbott and nobody answers me and the number of customer service tells me that it does not exist.

I have not yet charged any of the orders, they usually charge them once they deliver it but what they are taking this time and the data they give me are driving me crazy.

Anyone who is in this situation is that it has left the facilities, which is on the way?The number that they give of registration does not give me any data in emails either ...

THANK YOU

sarotisima's profile photo
sarotisima
03/08/2018 10:51 a.m.
No signature configured, add it on your user's profile.

  

Collected is like that they have put "get to work with your order", in preparation, but it has not yet left the warehouse, so you are missing a few days to receive it.When I leave the warehouse they will send you an email and then email will send you another ... next week, I suppose, you already have it ....

JPR's profile photo
JPR
03/08/2018 10:53 a.m.

30 años. Diabetes tipo 1 desde los 10
Medtronic Minimed 640g
NovoRapid
hA1c: 6%
Sensor Enlite

  

Ok thank you very much, it will be a matter of waiting, you leave me something quieter.

All the best :)

sarotisima's profile photo
sarotisima
03/08/2018 10:55 a.m.
No signature configured, add it on your user's profile.

  

Abbott's phone is 00 8000 225 5232;I talked to them on Monday.
The 00 is for international output.

I have been reached today;I asked them on February 22 at night.

Ruthbia's profile photo
Ruthbia
03/08/2018 11:45 a.m.

Lada enero 2015.
Uso Toujeo y Novorapid.

  

ruthbia said:
Abbott's phone is 00 8000 225 5232;I talked to them on Monday.
The 00 is for international output.

I have been reached today;I asked them on February 22 at night.

He told me that the marked phone number did not exist ...
I imagine that it will depend on the area, I do not understand that having requested them before they have not reached me ... :(
Where are you form?It will be in the area, or at least I hope so.

sarotisima's profile photo
sarotisima
03/08/2018 12:02 p.m.
No signature configured, add it on your user's profile.

  

Oh, then I asked them on February 22 and I don't even have email, in the end it will be a matter of calling every day and giving the grill, have you called Abbot @ruthbia?

erpla's profile photo
erpla
03/08/2018 1:16 p.m.

DMT1 desde 1994, Bomba de insulina desde 2016, Freestyle+Miaomiao+Xdrip, última Hemo 5.8%

  

ruthbia said:
Abbott's phone is 00 8000 225 5232;I talked to them on Monday.
The 00 is for international output.

I have been reached today;I asked them on February 22 at night.

I call again but tell me that the phone does not exist, both with the zeros and without them.What can I be doing wrong?I am interested in knowing what happens to my order.

Thank you so much!

sarotisima's profile photo
sarotisima
03/08/2018 2:12 p.m.
No signature configured, add it on your user's profile.

  

@"Sarotisima" Call here 900300119

sigsauer's profile photo
sigsauer
03/08/2018 3:42 p.m.
No signature configured, add it on your user's profile.

  

uff .... how bad.
Make my request last of free style sensors on February 26,

And what I was afraid of, I just talked to Abbott (the second time I talk to them this week) and they tell me that they are overwhelmed by the amount of orders they have, and that there is nothing to do, to call again the nextWeek to inform me of how the thing is going ... Come on, for now Na.

The only good thing is that the advisor who has informed me has been sincere .... what a comfort.

I fear that this goes for a while, meanwhile to leave my fingers like a strainer.
And the worst thing is that from my point of view there is no competition that is worth, they have us caught by the ...
~ X (

JUAN DAVID 's profile photo
JUAN DAVID
03/09/2018 2:18 p.m.
No signature configured, add it on your user's profile.

  

What happens is that at the beginning of the year they are financing them for social security for children under 18 and they have run out of Stok.

ENRUMA's profile photo
ENRUMA
03/09/2018 6:15 p.m.
No signature configured, add it on your user's profile.

  

d

ENRUMA's profile photo
ENRUMA
03/09/2018 6:16 p.m.
No signature configured, add it on your user's profile.

  

I have a email of mails that on Wednesday if nothing is here .... at the end ... a month just after asking them!

sarotisima's profile photo
sarotisima
03/09/2018 6:58 p.m.
No signature configured, add it on your user's profile.

  

enruma said:
I have a sensor if someone needs it.


I am interested, I send you a private message.
Greetings and thanks

Susan's profile photo
Susan
03/09/2018 7:50 p.m.
No signature configured, add it on your user's profile.

  

I am waiting for my order since February 8.It has not come to me, I hope I get next week.A shame.Of course, I would ask for the same "patience and support" (which they say in your email) if we pay them with the same delay.

fjjimen's profile photo
fjjimen
03/09/2018 9:09 p.m.
No signature configured, add it on your user's profile.

  

I am from 08/02 and they have arrived today.Apparently they are not very rigorous with the order of orders.

Kazu's profile photo
Kazu
03/09/2018 10:21 p.m.

Padre de niña de 5 años con DM1
Usuario de Freestyle Libre y I Port Advance
Lantus y Apidra

  

To wait and be lucky.

For social security to children under 18, in Spain?!
Interesting, at least it seems for a good cause.

THANK YOU ENRUMA for such a precious object, for my part better stay it, at this step the same thing will need, thank you !!!

JUAN DAVID 's profile photo
JUAN DAVID
03/10/2018 1:48 a.m.
No signature configured, add it on your user's profile.

  

I asked for it on February 12 and is on the way and according to the website they will arrive on Tuesday 13, but throw 1 week in collected.

txitxo's profile photo
txitxo
03/10/2018 1:55 a.m.
No signature configured, add it on your user's profile.

  

I have a replacement on Friday, February 16 that is in Correos since Friday, I suppose they will deliver on Monday.I have another order of the next day 17, without tracking number with estimated delivery term: 2018-03-15 Status: Sent.

Merchedm's profile photo
Merchedm
03/10/2018 6:10 p.m.
No signature configured, add it on your user's profile.

  

I think they are playing with us, with ancient and faithful customers.I asked for 4 sensors on February 11, and they arrived on Friday, March 9.1 month !!!!!!!!And they don't answer the mails.Let's see if they leave another house other than Abbot and we change a few.
As for the phone is 900300119.

patcrpt's profile photo
patcrpt
03/11/2018 10:35 p.m.
No signature configured, add it on your user's profile.

  

patcrpt said:
I think they are playing with us, with ancient and faithful customers.I asked for 4 sensors on February 11, and they arrived on Friday, March 9.1 month !!!!!!!!And they don't answer the mails.Let's see if they leave another house other than Abbot and we change a few.
As for the phone is 900300119.

You have the option of Dexcom .... More options to change, there are ...

JPR's profile photo
JPR
03/11/2018 11:57 p.m.

30 años. Diabetes tipo 1 desde los 10
Medtronic Minimed 640g
NovoRapid
hA1c: 6%
Sensor Enlite

  

Join the Discussion!

To participate in this thread, please register or log in.